A strategic intent is the north star or ambition of the organization over the next 3 years. These statements help bring clarity to the overall direction and can serve to energize and rally your organization around.  Questions to consider: Who do we want to be? What do we want to be known for? How will

In this blog series we explore the world of Business Outcomes; turning what’s important to our business into actionable outcomes, consider outcomes as opportunities to experiment with and improve, and how we meet our outcomes best by helping our customers meet their outcomes. Part 3: Helping Your Customers Achieve Their Outcomes When it comes to

In this blog series, we explore the world of Business Outcomes; turning what’s important to our business into actionable outcomes, consider outcomes as opportunities to experiment with and improve, and how we meet our outcomes best by helping our customers meet their outcomes. Part 2: Investing in Preemptive Risk Mitigation It can be all too

In this blog series we explore the world of Business Outcomes; turning what’s important to our business into actionable outcomes, consider outcomes as opportunities to experiment with and improve, and how we meet our outcomes best by helping our customers meet their outcomes. Part 1: Looking Beyond the Profit Metric Financial metrics are obviously crucial