This course is designed for team facilitators and leaders who facilitate meetings to learn effective listening, questioning and information gathering techniques necessary for facilitating effective group collaboration sessions.
Participants will learn several advanced facilitation, emotional intelligence and cultural transformation topics with a focus on managing common dysfunctional behavior in meetings. We will practice approaching these dysfunctions appropriately during hands-on workshops.

Request a Quote
Workshop Duration

2 days

Facilitation Method

On-site or Virtual Delivery Available

  • Learn collaboration & facilitation techniques
  • Understand the roles required to facilitate effective meetings
  • Deep dive into the role of the facilitator
  • Assess your facilitation skills & build growth plan
  • Learn effective listening & questioning techniques
  • Understand methods for gathering & processing information
  • Practice the five patterns of group collaboration
  • Build the skills needed to manage, resolve conflict & build consensus
Effective Facilitator Radar

Day 1: 

  • Why do we need collaboration?
  • Collaboration roles
  • Basic skills of a facilitator
  • Effective facilitator assessment
  • Preparing for a session – define the purpose & agenda
  • Identify audience & environment

Day 2: 

  • Enabling “group memory”
  • Techniques for managing & resolving conflict
  • Managing group dysfunctions
  • Listening & questioning skills
  • Advanced techniques for info gathering
  • Closing the group meeting

Anyone in your organization who facilitates meetings regularly will benefit from this two day workshop.

Roles that we recommend: Team Facilitators, ScrumMasters, RTEs, Product Owners, Analysts, Architects, Business Customers, IT/Business Leaders, Developers, Executives, Managers, Operations, Product Managers, Project Managers, Team Leaders, Testers.