Agile Transformation, Inc. (“Agile Transformation”) values the privacy of our customers, end users, members, partners and others who use our services and websites (the “Agile Transformation Services”) (collectively or individually “Users”). Agile Transformation Services include our:
- AgilityHealth Products
- AgileVideo Products
- Enterprise Business Agility Products & Services
The Information You Provide to Agile Transformation
In contracting for or using Agile Transformation Services, we may collect the following information:
- Account and Profile Information: Agile Transformation collects information about you and your company when you register for Agile Transformation Services via account profile creation or modification, service purchases, and use and access of Agile Transformation Services. Collected information includes: (i) contact information such as your name and email address; (ii) billing information such as credit card details and billing address; (iii) profile information such as user name, job title, role and team association; and (iv) preferences information such as notification preferences for email, SMS message, or otherwise for marketing.
In some cases, a person may create an account for Agile Transformation Services on your behalf (e.g., by a system administrator at your employer), who may provide your information, including Personal Information. The most common example of a person providing your information on your behalf is when your employer requests your ability to use Agile Transformation Services.
- Content and Input: We may also collect and store content and other information or data you input or generate while using Agile Transformation Services. This type of content can include Personal Information (or other sensitive information) you choose to include when making a submission, post, upload, transmission or storage within the Agile Transformation Services.
- Other Submissions: In interacting with us and/or Agile Transformation Services, we may collect other data that you submit to our websites (as further described below) or as you participate in any interactive offerings of the Agile Transformation Services, such as any scheduled demonstrations, team-building exercises, customer support requests, survey participation, or even communications with us via third party social media sites.
The Information Agile Transformation Collects
- “Cookies” Information: When you visit the Agile Transformation Service, we may send one or more cookies – a small text file containing a string of alphanumeric characters – to your computer. Agile Transformation uses both session cookies and persistent cookies. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Agile Transformation Service. By using these cookies, we can “remember” what you have done on the Agile Transformation Service before and personalize our site for you. These persistent types of cookies can be removed, but each web browser is a little different, so please look through your browser “Help” file to learn the correct way to modify your cookies set-up. Please note that disabling cookies may prevent you from accessing some of the functionality and site offerings available via the Agile Transformation Service.
- “Automatically Collected” Information: When you visit the Agile Transformation Service or open one of our HTML emails, we may record certain information from your web browser by using different types of technology, including “clear gifs” or “web beacons.” This “automatically collected” information may include your Internet Protocol address (“IP Address”), web browser type, the web pages or sites that you visit just before or just after the Agile Transformation Service, the pages you view on our site, internet service provider, operating system, identification numbers associated with your device using the Agile Transformation Services, your mobile carrier, system configuration information, and the dates and times that you visit.
The Way Agile Transformation Uses Information
Agile Transformation uses the information that we collect to provide to you all of the features and services found on the Agile Transformation Service. We have a legitimate interest to improve Agile Transformation Services, maintain our relationship with you, and protect users. We will use your information (including your email address), without further consent, for non-marketing or administrative purposes such as notifying you of major site updates, security alerts, or for customer service. We will use your information to process and complete transactions, and send related information about such transactions, including purchase confirmations and invoices.
We have a legitimate interest in, and we will use your information, preventing and investigating unauthorized access to Agile Transformation Services, any fraudulent transactions, or any other unauthorized or illegal activities.
Agile Transformation uses all of the information that we collect from our Users to understand the usage trends and preferences, to improve the way the Agile Transformation Service works and looks, to improve our marketing and promotional efforts, and to create new features and functionality.
We may display personal testimonials of satisfied customers as part of certain Agile Transformation Services. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us using the information below.
Agile Transformation will not use your email address or other personally identifiable information to send promotional or marketing messages without your consent or except as part of a specific program or feature for which you will have the ability to opt-in. We have a legitimate interest in delivering promotional and marketing messages that are relevant, interesting and personal to you in order to generate revenue, given the expense of maintaining, developing and providing the Agile Transformation Services.
When Agile Transformation Discloses Information
We may share automatically collected and other aggregate non-personally-identifiable information with interested third parties to assist them in understanding the usage patterns for certain content, services, advertisements, promotions, and/or functionality on the Agile Transformation Service.
We will share information if we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or Agile Transformation; or to detect, prevent, or otherwise address fraud, security or technical issues.
We do not share User information with other third-party organizations for their marketing or promotional use without your consent.
Member Profile and Password
You have access to your personal information and you may update, correct, or delete your member information and email subscription preferences at any time.
To protect your privacy and security, we take reasonable steps to verify your identity before granting User’s member profile access. YOU ARE RESPONSIBLE FOR MAINTAINING THE SECRECY OF YOUR UNIQUE PASSWORD AND ACCOUNT INFORMATION AT ALL TIMES.
Notwithstanding the foregoing, you should be aware that Agile Transformation’s administrator for any instance of your Agile Transformation Services may be able to: (i) access information in and about your Agile Transformation Services account; (ii) if available as a feature, access communications history for your Agile Transformation Services (including file attachments or other incorporated content); (iii) disclose, restrict, or access information that you have provided or made available to you when using your Agile Transformation Services; and/or (iv) control the way in which your Agile Transformation Services account may be accessed or deleted.
Consistent with the federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of thirteen (13) without requiring parental consent. Any person who provides their personal information to Agile Transformation through the Agile Transformation Service represents that they are 13 years of age or older.
If you are based in the European Economic Area (EEA) you may only use Agile Transformation Services if you are over the age at which you can provide consent to data processing under the laws of your country or if verifiable parental consent for your use of Agile Transformation Services has been provided to us.
Third-party Advertisers, Links to Other Sites
Our Commitment to Data Security
No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we make reasonable efforts to ensure security on our systems. We use secure server software (SSL) and firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of such firewalls and secure server software. In addition, we cannot guarantee that any incidentally-collected Personal Information you choose to store in an Agile Transformation Service is maintained at levels of protection to meet specific needs or obligations you may have relating to that information.
If Agile Transformation learns of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Agile Transformation Service or providing personal information to us you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Agile Transformation Service. Agile Transformation may post a notice on the Agile Transformation Service if a security breach occurs. If this happens, you will need a web browser enabling you to view the Agile Transformation Service. Agile Transformation may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us via email at firstname.lastname@example.org.
Special Note to International Users
The Agile Transformation Service is hosted in the United States. If you are a User accessing the Agile Transformation Service from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from United States laws, please note that you are transferring your personal data to the United States which does not have the same data protection laws as the EU and other regions, and by providing your personal data you consent to:
- the transfer of your personal data to the United States as indicated above.
Choices; Accessing and Updating Your Information
You have options for the information we hold about you. You may access, correct, update, amend, or remove your Personal Information from your account by directing your query to your account administrator or, if available, through account settings provided through the Agile Transformation Services. You may also have your information deleted. You or your administrator may be able to deactivate your Agile Transformation Service account(s). To deactivate an organization account, please contact our customer support services (email@example.com). To deactivate an account made for you without authorization, please contact us at the contact information below.
You may object to us processing your information. You can ask us to stop using your information, including when we use your information to send you marketing emails or push notifications. If you opt out of receiving marketing messages from us, we may still send you newsletters and updates about your account. We only send you marketing material if you have agreed to it and you can easily unsubscribe at any time by contacting us at the contact information below.
If you are in the EEA, you may also lodge a complaint with your local supervisory authority if you believe that we have failed to comply with applicable data protection laws.
First and foremost, if you are reading this, then you have likely purchased something from us, for which we would like to say “Thank you!”. We certainly appreciate your business and endeavor to deliver amazing products and a great customer experience. As part of our commitment to customer satisfaction, because we want you to be truly happy and satisfied with your purchase, we do want you to know that you may terminate your order or cancel a scheduled event (e.g. Workshop, Coaching, Virtual Course/Class, etc.) , for no reason or any reason, by providing notice of termination. If you do terminate your order or cancel a scheduled event, you will receive a refund of the minimum order/scheduled event fee as follows:
- 75% refund if terminated within 31-60 calendar days of delivery/event.
- 50% refund if terminated within 30 calendar days of delivery/event.
Based on instructor availability, you may reschedule a scheduled event at no charge as long as the rescheduled date is within 6 months of the original scheduled date. If a rescheduled event is not held within 6 months of the original scheduled date, you will be refunded 50% of the original fee for the event.
In the Event of Merger or Sale
If Agile Transformation should ever file for bankruptcy or have its assets sold to or merge with another entity, information Agile Transformation receives from you through the Agile Transformation Service is an Agile Transformation asset and may be transferred.
How Long We Keep Your Information
Privacy Shield Framework Participation
We comply with the EU-US Privacy Shield framework and The Swiss-US Privacy Shield framework as set forth by the United States Department of Commerce with regard to the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. We have provided an attestation to the Department of Commerce indicating that we adhere to the Privacy Shield Principles for both the EU-US Privacy Shield and Swiss-US Privacy Shield. For more information on the Privacy Shield Program and to view our certification status, please visit https://www.privacyshield.gov.
Under the Privacy Shield Framework we are subject to the authority of the Federal Trade Commission. If you have any further questions about our Privacy Shield certification, please email us at firstname.lastname@example.org.
We have further committed to refer unresolved Privacy Shield complaints to Judicial Arbitration and Mediation Services (JAMS) an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://www.jamsadr.com/eu-us-
We have further committed to cooperate with the panel established by the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints concerning human resources data transferred from the EU and Switzerland in the context of the employment relationship.
In the context of an onward transfer Agile Transformation has responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. Agile Transformation shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless the organization proves that it is not responsible for the event giving rise to the damage.
Individuals may be entitled, under certain conditions, to invoke binding arbitration when other dispute resolution procedures have been exhausted.
Contacting Agile Transformation
Postal Mail Address: 11919 Grant St #200 Omaha, NE 68164
If you have a privacy concern regarding the Agile Transformation Service or this Policy and if you cannot satisfactorily resolve it through the use of the Agile Transformation Service you should write to email@example.com. In the event that we are still unable to resolve your concerns Agile Transformation is committed to cooperating to achieve a proper resolution of your privacy concerns.
Effective Date: 8/19/14 Last Updated: 8/25/2020